Terms and Conditions.

Welcome to the web site (the “Site”) Terms and Conditions. (“Ten Star Store Limited”, “we”, “us” or “our”) provides the services available on the Site. Your use of this Site is governed by these Terms and Conditions set out below. By using any part of this Site and/or placing an order on the Site you agree to be bound by the Terms and Conditions.
About Ten Star Store Limited.

Ten Star Store Limited is the supplier of the goods and our address is Kemp House, 160 City Road, London, EC1V 2NX. Registered in England No.10752439. Company is not VAT registered.
We are very busy most of the time and conducting our business via Internet and on the go, we don't spend too much time in the office. So we prefer communication and correspondence by email (we check emails often) and  phone.

Placing an order and order acceptance.

We accept payments in British Pound (GBP).

Your Responsibilities and Registration Obligations.

In order to use this Site, you must or may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms and Conditions and as may be modified by us from time to time and available here.

Registration and Password.

You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorised or unauthorised by you. You agree to immediately notify us of any unauthorised use or your registration, user account or password.

You place your order request for goods from the Site by clicking on the “Check Out” button at the end of the online ordering process. You will be guided through the process of placing an order by a series of simple instructions on the Site.

Once you have placed your order, we will send to you an acknowledgement by email providing you with a payment reference and the value of your order which has been debited to your Paypal account, credit or debit card.
This is not an order confirmation or order acceptance from Ten Star Store Limited.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation Section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy and Procedures.

If you require an invoice, please contact us by email
If you do require information regarding your order(s) please contact us by email at  or on the following number (9.00am to 5.00pm Monday to Friday excluding national holidays) +44 (0)7427 651380

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchased by you at any time.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

Description of products

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Site are correct at the time when the relevant information was entered on to the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on the Site at any particular time may not always reflect the position exactly at the moment you place an order.


All prices indicated for products available via the Site are end prices and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus delivery charges set out in the Shipping section of the Site. Payment can be made by any of the methods specified in the Payments section of this website. All payments are subject to validation checks and authorisation by the card issuer, or Paypal. If your payment is refused or not authorised for any reason we will not be liable for any delay or non delivery of goods.

Passing of property

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.


Risk in the goods will pass to you on delivery to you.


We will deliver the goods to you in accordance with the delivery option selected by you during the order process.
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more deliveries.
Ten Star Store Limited does not accept any liability whatsoever for delayed delivery caused by a third party.
As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to allow you to:
exercise your right of cancellation; and address any intended cancellation or complaints to the correct place of business.

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If not such action is taken, we shall not be obliged to accept any rejection at a later date. Your statutory rights are not affected.
If you have not received the entire order as detailed on the order acknowledgement email sent to you when an order is received, please contact us by email

Cancellation and returns procedure

Please note that you may cancel this contract if you give us notice by email before the expiry of a period of 7 working days beginning with the day after the day of delivery of the goods.
Should you wish to cancel your order before it has been dispatched, please inform us immediately by phone.
If your order has already been dispatched, please follow the procedure in the Returns page.
Your statutory rights are not affected.


If you wish to complain about any matter in respect of the goods please contact us by email at  or on the following number (9.00am to 5.00pm Monday to Friday excluding national holidays) +44 (0)7427 651380


All website design, text, graphics, the selection and arrangement thereof are owed by the company running this site, or hosting this site, except where provided under the General Public License ( ALL RIGHTS RESERVED.


All trademarks of are the property of their respective owners and may be registered in certain parts of the world.

Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.
We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.
The information provided on this Site has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.
Whilst we make all reasonable attempts to exclude viruses from the Site, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.
All warranties, express or implied, statutory or otherwise are hereby excluded.
Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.
We are not responsible for the direct or indirect consequences of you linking to any other website from this website.

These terms and this disclaimer and any claim based on use of information from this Site shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.


By continuing to browse or otherwise accessing the Site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Site now.

This document was last updated on 25th May, 2018

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